Terms and Conditions

Terms & Conditions and Privacy Policy

Please read these terms and conditions before making any purchase on our website. All orders are fulfilled by Toby Haynes Family Butchers Ltd on behalf of Traditional Family Butcher LTD. Any queries or complaints should be made by contacting thfamilybutchers@gmail.com

You should print a copy of these Terms for future reference.

We may amend these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

We may revise these Terms from time to time

Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

Our Right to Cancel and Applicable Refund

If we have to cancel an order for Products before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you as soon as possible.

Promotional Offers and Voucher Codes

We reserve the right to extend, withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability and while stocks last.

A voucher code can only be used once per order. We may decline to fulfil any order including bulk purchase of Products on promotion or included in a special offer. Only one code, special or offer or promotional voucher can be used per an Order.

How to Pay

Payment for the Products and all applicable delivery charges is processed at point of order.

Please be aware, if you are paying through PAYPAL the payment will be taken immediately.

All financial transactions are processed by our chosen merchant processor.

Our Liability

Except as may be implied by law, in the event of any breach of these Terms and Conditions by the us, our liability is limited to the value of the Products and/or Services we supplied. Under no circumstances shall we be liable for any indirect, incidental or consequential loss or damage whatsoever.

We only supply the Products to you for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You agree to NOT consume the products if for any reason you believe they are not at the right temperature or not fit for consumption.

We do not in any way exclude or limit our liability for:

  • (a) death or personal injury caused by our negligence;
  • (b) fraud or fraudulent misrepresentation;
  • (c) any breach of the terms implied by Consumer Rights Act 2015;
  • (d) defective products under the Consumer Protection Act 1987.


Although we have made every effort to be as accurate as possible, because our Products are made to order, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

Whilst we intend to give an accurate description of all products; all photos on our website are for illustrative purposes only. Colours and size may vary slightly from the illustrated image. Many of our items are prepared and made for you specifically. We reserve the right to amend pricing and specifications if required.

All Products shown on our site are subject to availability.

Under certain circumstances we reserve the right to substitute certain products which may form part of your order.

Your Consumer Right of Return and Refund



All of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery is due, it may be possible to cancel the Contract.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full.

You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

We strive to ensure that all customers are satisfied with their orders however, if issues arise please contact us at  thfamilybutchers@gmail.com to attempt to resolve the problem. It is the responsibility of the customer to ensure that all products are stored/preserved in the condition they were sold in (we advise freezing if necessary). We reserve the right to refuse refunds after the day of delivery/collections and advise customers to check the quality of their order while refrigerating at home. Returning items will be the responsibility of the customer.

Price of Products and Delivery Charges

The prices of the Products will be as quoted on our site, amended from time to time. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, we reserve the right to cancel the order and provide a full refund.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

The price of a Product does not include delivery charges. Our delivery charges are £2.50 as quoted on our site and from time to time these may change.

We aim to get your product to you on the date you selected however we cannot give a specific time.  If you require your order for a specific time, please contact us directly to ensure this is possible before placing an order. 


Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, you will be informed by ourselves or an authorised courier company where appropriate. All delivery dates are estimates and are not guaranteed.

Delivery will be completed when we, or an authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions if left by you the customer or the order will be left in an area that we or the authorised courier company considers safe. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. It is the Buyer’s responsibility to check ALL order confirmations prior to the order being dispatched.

If the customer refuses a delivery for whatever reason, the parcel is destroyed or automatically returned to the sender. Perishable items cannot be resent and refusing an order should be a last resort.

The Buyer gives permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.

Communications Between Us

When we refer, in these Terms, to “in writing”, this will include e-mail.

If you are a consumer:

  • (a) To cancel a Contract, please contact our us at thfamilybutchers@gmail.com  You may wish to keep a copy of your cancellation notification for your own records.
  • If we have to contact you or give you notice in writing, we will do so by e-mail, phone or by post to the address you provide to us in your order.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (defined below).

An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, malicious damage, act of God, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, compliance with any law or governmental order, rule, regulation or direction, or failure of a utility service or public or private telecommunications networks or impossibility of motor transport or other means of private transport, breakdown of plant or machinery or default of suppliers or subcontractors.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  • (a) we will contact you as soon as reasonably possible to notify you; and
  • b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Privacy Policy

By visiting www.traditionalfamilybutcher.co.uk you are consenting to Traditional Family Butcher Ltd storing and processing your information for the purpose of fulfilling your orders and advertising of products (via email address provided)

Data we collect includes: Name, Address, Telephone Number, Email Address, IP address (for website security purposes) and Purchase History. We use Stripe or Paypal to process your payments on our behalf.

Your order history and data will be kept on record for a period of 7 years as required by law. You have the right to request your information not be used for advertising and marketing purposes by contacting us at thfamilybutcher@gmail.com